Returns & Refund Policy

At Janus Deli, we take pride in the quality of our gourmet selections; however, due to the perishable nature of our products, we offer returns or replacements only for items that arrive damaged or incorrect. Please contact us within 24 hours of delivery to ensure we can resolve any issues with your order promptly.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, immediately check your package for any signs of damage or missing items from your gourmet selection.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label as evidence for our quality control team.

• 3.
  Contact Support

  Email our concierge team with your order number and photos to initiate a replacement or credit request.

• 4.
  Resolution Process

  Once approved, we will ship a replacement at no extra cost or issue a refund to your original payment method within 3-5 business days.